Welcome to Surrey GP out-of-hours service
The Surrey GP out-of-hours service provides advice, information and treatment for NHS patients who become unwell during the out-of-hours period when their own GP surgery is closed.
We provide services to patients whose health care needs are commissioned by the following Clinical Commissioning Groups in the Surrey area:
- North West Surrey
- Surrey Downs
- Guildford and Waverley
How does the out-of-hours service work?
Surrey GP out-of-hours service does not offer walk-in appointments, so access to the service is via the national NHS 111 call line. In Surrey this is a service provided by the South East Coast Ambulance Service (SECamb) in partnership with Care UK, from their base in Dorking.
Calls to NHS 111 are free from mobile phones and landlines and the service can be accessed 24 hours day, 365 days a year by dialling 1-1-1.
The NHS 111 team will assess your condition over the phone and if it is clinically appropriate, they will refer your case to the out-of-hours service. This will then result in either:
- A face to face appointment to attend a primary care centre to see a doctor
- A home visit from one of our doctors
We provide GP out-of-hours services Monday to Friday from 6.30pm to 8.00am, and for 24 hours at weekends and during bank holidays.
Glassworks Business Park
Please feel free to contact a member of the Care UK Surrey Administration team who will be happy to talk to you on 0203 402 1205. Calls may be recorded for quality and training purposes and should not be used to contact the service for any other reason than to give feedback.
If you need to speak to a clinician, please call 111.
If you have recently used our service and would like to leave feedback about your experience, please complete our questionnaire. Your views are important to us and help shape how we provide our service.